Consultant
David Amos-Reeves
With over a decade of experience as a multi-discipline fundraiser, he changed focus to work in an organisational change role to deliver great supporter experiences in a national charity. He soon discovered the way to deliver great experiences is through leadership and management, and gained a Distinction in Senior Leadership at Masters level to truly understand how to deliver meaningful organisational change through leadership behaviour and cultural change.
He’s currently Head of Customer Engagement and Experience at Prostate Cancer UK and a proud founding member of The Experience Hub, he’s keen to help charities shift their focus to meet the needs of their customers.
David lives in Grantham with his wife, Chloe, and cocker spaniel, Rupert.
My Previous Events
What’s in a name: Supporter, customer…a 10 minute short
In this bite-sized session, David Amos Reeves, a founding member of the Experience Hub, introduces key concepts like customer engagement, experience, journeys, and stewardship.
Customer Experience Maturity: From Beginner to Best-in-Class
In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
In Safe Hands: How leadership can provide an inclusive, safe and high performing team
In this session, we will reflect on some of our worst experiences on a team and consider this in the context of what makes a team dysfunctional. We’ll then zoom in on Psychological Safety, what it is, why it’s important and what your experience of it is.