Let’s replace Telephone Fundraisers with robots
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Talk Details
I love people, which is why I’m in this field. We are people, projects are led by people, agents are people, and let’s not forget donors are people. Technology has come a long way, but what do you truly need?
Additionally, I’d like to introduce a new tool in our calling interface: AI emotion detection. I’ll explain why it can be useful, but also why we shouldn’t over-rely on it and how having the right resources is essential to actually make use of it effectively.
Key learnings from this session:
Stay grounded. Focus on being efficient first before assuming that new gadgets are the solution.
Speakers
Amy-Jane Meerman
Call Center Manager
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