Archives

This session will take the shape of a series of provocations that challenge approaches to supporter journeys and the limitations of one-size-fits-all.

In this session, Supporter Experience Consultant Sarah Ferreira shares practical recommendations based on recent sector research and her experience leading transformation projects across supporter care and fundraising operations.

This session will share the results of pioneering pilot study of Beautiful Insight’s SAFE Index (Satisfaction and Future Engagement) involving donors to eight well-known UK universities and charities (including the University of Bristol, The King’s Trust (formerly The Prince’s Trust), and Starlight Children’s Foundation).

In this practical and inspiring session, Craig Linton will showcase how AI is transforming the supporter experience, building on insights from the Supporter Experience Collective and his latest venture, Charity Elevate AI.

This session will share the tactics, tools and tips, as well as the cultural transformation at Scope, that helped them put the supporter experience of the heart of everything they do.

Join us to learn how to add elements of interactivity, creativity and humour to make your emails and webpages stand out and keep supporters engaged.

This session will explore how charities can build more effective and connected supporter journeys by evolving their use of data, insight, and orchestration tools.

The dream is that a we speak to a supporter about all the different ways they can support us? But how can we do that when X needs to “own” the relationship and how do we incentivise, reward and evaluate?

This session will explore how Parkinson’s UK, in partnership with Signal, have laid the groundwork for improved supporter experiences through audience-centered strategy, process redesign, and performance feedback to guide decisions and secure ongoing support.

This session will explore the mindset, methods, and tools that made this transformation possible, and how you can apply the same principles to drive deeper audience engagement in your organisation.

In this powerful and deeply practical session, Cam St-Omer Donaldson draws on her experience training over 5,000 fundraisers to unpack the essential ingredients of impactful face-to-face fundraising training.

This session, led by a seasoned global F2F specialist with experience across multiple international markets, will equip you with the essential tools and strategies to build a high-performing, results-driven team.

In this lively discussion we will cover how F2F fundraising has evolved and grown since it was pioneered by Greenpeace in Austrian in the mid-1990s; the challenges it has faced along the way and how it continues to innovate and grow globally.

In this session we will share how our new video training modules have revolutionised the way fundraisers access compliance and charity content.

In this lively 30-minute session, Silvia Bueso — international speaker, coach, and queen of asking without shame — will show you how to ditch the fear, connect like a human, and turn everyday chats into powerful “yeses”.

This session personal, relevant AND emotionally engaging comms at scale – meeting your supporter exactly where they’re at.