Director of Customer Engagement and Experience
Brette Alsop
Brette has worked in the charity sector for 25 years, working in both fundraising and supporter operations teams. Having recently left Diabetes UK where she set up the Customer Experience team and led teams such as Database Marketing, Fundraising Compliance and Innovation, Brette now works for RNIB as Director of Customer Experience and Engagement, responsible for driving forward RNIB’s ambitions around long term customer engagement.
My Previous Events
Following the Audience, Not the Target: RNIB’s journey to Supporter Engagement
This session will explore the mindset, methods, and tools that made this transformation possible, and how you can apply the same principles to drive deeper audience engagement in your organisation.
On Demand
Supporter Experience Conference 2025
The Supporter Experience Conference — the only place you’ll learn how to crack the code to supporter engagement and create memorable experiences!