Vinay Parmar
Managing Director
Vinay Parmar is Managing Director of Customer Whisperers and an internationally recognised keynote speaker on customer experience, trust, and loyalty. With more than 30 years of experience across multiple sectors, he helps organisations understand how the moments they create shape the memories people keep, and how those memories drive future behaviour. Known for his engaging storytelling, practical insight, and commercially grounded perspective, Vinay brings real world leadership experience to every stage he steps onto.
My Previous Events
On Demand
Supporter Experience Conference 2026
The Supporter Experience Conference — the only place you’ll learn how to crack the code to supporter engagement and create memorable experiences!
Leading Customer Centric Change: Lessons from National Express and Beyond
In this session, Vinay Parmar shares practical leadership lessons from his experience at National Express, along with insights drawn from other sectors, to explore what it really takes to build a more customer centric organisation.