Integrating Telephone & Digital for Seamless Supporter Journeys
Unlimited access from £25.00 / month
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Talk Details
In 2026, we need to think beyond the first touchpoint, beyond a single channel, and we need to put our supporters first. Hynt and the National Youth Orchestra (NYO) have built a supporter-first experience that finds people who agree with the NYO’s values, want to fund their work, and want to enjoy a seamless, meaningful experience with the causes they care about. In this session, Hynt and NYO will take you through how they got buy-in and budget, and how they built a multi-channel acquisition and retention programme that puts the supporter first.
You’ll walk away with tips, tricks and tactics to:
- Help lift conversion
- Drive strong retention
- Improve the supporter experience
Speakers
Sarah Crowhurst
Director
Rachel Doree
Deputy Director of Fundraising
Related Talks
Building Digital Teams That Raise Millions
Learn practical, proven frameworks for building and structuring high-performing digital teams that maximise fundraising growth and secure leadership buy-in.
Beyond Hand-raisers: Quizzes, Digital Value Exchange Guides and more
Discover how to use audience-first digital value exchanges and interactive lead magnets to attract, engage, and convert supporters into long-term donors.
3 steps to creating viral videos/building a winning strategy with video
Learn how to build a successful content strategy using video, as well as top tips from planning and scripting to filming and editing.
Cyber Security: The Basics
Learn the cyber security essentials for charities, from protecting critical data and changing risk mindsets to taking practical steps that strengthen your organisation’s defences.