Integrating Telephone & Digital for Seamless Supporter Journeys
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Talk Details
In 2026, we need to think beyond the first touchpoint, beyond a single channel, and we need to put our supporters first. Hynt and the National Youth Orchestra (NYO) have built a supporter-first experience that finds people who agree with the NYO’s values, want to fund their work, and want to enjoy a seamless, meaningful experience with the causes they care about. In this session, Hynt and NYO will take you through how they got buy-in and budget, and how they built a multi-channel acquisition and retention programme that puts the supporter first.
You’ll walk away with tips, tricks and tactics to:
- Help lift conversion
- Drive strong retention
- Improve the supporter experience
Speakers
Sarah Crowhurst
Director
Rachel Doree
Deputy Director of Fundraising
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