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Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.

This session will examine the measurement challenge, helping fundraisers understand what to measure and how. Looking beyond ROI, contact rates and NPS.

Personalized Matching creates a more meaningful and impactful donor experience. With it, you’re not just reaching out – you’re connecting in a way that’s meaningful and leaves a lasting impact.

In this insightful session, we will delve into the intriguing concept of how metrics can shape your fundraising approach and the profound impact this can have on your campaigns. We’ll explore the transformations and shifts that occur when measurements become the driving factor in fundraising

The session will be presented by Tom Ward who is the Managing Director of REAL Jobs. Tom will examine why values alignment is so important, especially in fundraiser recruitment.

The Supporter Experience Conference — the only place you’ll learn how to crack the code to supporter engagement and create memorable experiences!

This session explores the top 10 questions that Liam would ask a F2F Agency if he was a charity looking to put work out to tender.

With a panel of senior experienced F2F leaders from Portugal, Mexico, USA and Spain with collective experience working in fF2F in more than 30 countries worldwide, we will have a lively debate on the key challenges, solutions and opportunities we face today with this channel.

Explore the dynamic synergy between telemarketing (TM) strategies and face-to-face (F2F) donor engagement in this insightful webinar led by Ilja De Coster.

Dan Turner works across major telephone acquisition programs in multiple countries and will provide a perspective on what works and what should be avoided, with a particular focus on best practice for compliance and donor experience.

Attendees can expect to gain valuable insights into social media advertising for non-profits through Lauren’s session.

If you would like to significantly boost your telephone fundraising efforts, I’ll demonstrate how with AI you can now empower your fundraising agents to become more effective and empathetic communicators.

In this session, you’ll learn the “4 Tent Poles” to set the groundwork for your Asks (along with some easily- actionable tips) that will shift your solicitation from transactional encounters to relationship-building opportunities.

We will take you through the last 4 years of F2F drawing on over 8000 hours of fundraising observed by our team of professional fundraising auditors.

Learn how Amnesty International have moved away from Excel to improve their budgeting and investment decision making.

In this session Alan will cover the highs and lows of relaunching F2F, what went wrong, what we learnt, key learnings you can take away and one thought for the future.