In 2021, as lockdown lifted, Leeds Hospitals Charity embarked on their first ever F2F campaign.

In this session, we’ll share the lessons we’ve learned, mistakes to avoid and how we’ve kept retention high.

Highlights include:

• Tips for partnering with suppliers
• Welcoming new supporters
• On-going stewardship wins
• Analysing and using our data

With real examples and stories, come and hear what we’ve learned over the past year.

Key learnings from this session:

• How to deliver a great welcome and stewardship experience.
• How to monitor performance and retention.
• Tips for working with F2F agencies.