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Related Talks
Building a supporter experience manifesto and team behaviours
How Prostate Cancer Research and Thread Fundraising rebuilt a stalled supporter experience manifesto into practical, behaviour-led actions that teams can actually use day to day.
On the blower – retaining your supporters through calls
Discover how offline stewardship, especially phone calls, can strengthen supporter experience and emotional connection, with practical tips and insights from Helen Alderson.
Leading Customer Centric Change: Lessons from National Express and Beyond
In this session, Vinay Parmar shares practical leadership lessons from his experience at National Express, along with insights drawn from other sectors, to explore what it really takes to build a more customer centric organisation.
Getting it right for different audiences: a practical guide to inclusion in fundraising
This session explores how charities can create more inclusive supporter experiences by better understanding the needs of under-served audiences and making practical changes that strengthen long-term engagement and loyalty.