Going beyond mystery shopping: A deeper dive into auditing of F2F and how it is proven to raise standards and performance
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Talk Details
We will take you through the last 4 years of F2F drawing on over 8000 hours of fundraising observed by our team of professional fundraising auditors.
From over 45,000 data points collected we will compare door, street and private site, looking at what’s been improving (lots!) and what we can do better.
We will also show the profound impact regular and detailed compliance monitoring can have not just on attrition and complaint rates, but also on overall team performance.
If you love F2F and believe in professional, ethical and inspiring conversations to raise money, then this is for you!
Key learnings from this session:
- Trends in F2F across door, street and private site from 2020 to 2024
- How to quickly reduce complaint and cancellation rates, while boosting team performance
- Why a mystery shop only shows you a slice of the whole picture
Speakers
Daniel Servante
Managing Director
Sam Hollyman
Compliance Director
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