
Keeping Donors for the Long Haul: How Great Supporter Experiences Reduce Attrition
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.
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In this session, we’ll explore how the telephone can be a powerful tool in enhancing the supporter experience and improving retention. Discover how even small teams can leverage this personal communication channel to build deeper connections with supporters. We’ll dive into real-world examples of how thanking supporters—whether it’s through a quick call or a more structured thanking day—has had a direct impact on donor retention.
We’ll also share actionable tips on running a successful thanking day, including the do’s and don’ts to ensure it’s an effective and positive experience for both your team and your supporters. By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy, and insights into how a personal touch can make a lasting impact on long-term relationships. There will be time for Q&A, so come prepared with your questions and ideas!
These takeaways will equip you with the strategies to improve supporter relationships and boost retention.
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
Past event - Thursday 19th June
Join the UK’s only conference designed to upskill, inspire – and destress – community fundraisers.
Happening online Thursday June 19th 2025.
Past event - Thursday 3rd July
Cut through the noise, remove overwhelm, and learn the tools, tactics, and strategies to grow your digital fundraising. Join the UK’s largest virtual Digital Fundraising Conference on July 3rd 2025.
12:00 Thursday 10th July
THIS EVENT IS NOW SOLD OUT, SORRY!
Get a little pep in your step and pizza in your belly at July’s Pizza for Losers, the charity sector’s favourite un-conference dedicated to improving mindset and encouraging innovation.
12:00 Thursday 24th July
If you’re ready to improve supporter relationships and move beyond transactional communication, this session is for you.
CFRE Points: 1
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