
Keeping Donors for the Long Haul: How Great Supporter Experiences Reduce Attrition
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.
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In this session, we’ll explore how the telephone can be a powerful tool in enhancing the supporter experience and improving retention. Discover how even small teams can leverage this personal communication channel to build deeper connections with supporters. We’ll dive into real-world examples of how thanking supporters—whether it’s through a quick call or a more structured thanking day—has had a direct impact on donor retention.
We’ll also share actionable tips on running a successful thanking day, including the do’s and don’ts to ensure it’s an effective and positive experience for both your team and your supporters. By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy, and insights into how a personal touch can make a lasting impact on long-term relationships. There will be time for Q&A, so come prepared with your questions and ideas!
These takeaways will equip you with the strategies to improve supporter relationships and boost retention.
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
Past event - Thursday 3rd July
Cut through the noise, remove overwhelm, and learn the tools, tactics, and strategies to grow your digital fundraising. Join the UK’s largest virtual Digital Fundraising Conference on July 3rd 2025.
11:00 Wednesday 10th September
This is an excellent opportunity to connect with fellow fundraisers, share ideas, and explore how Fundraisers in Ireland can work together.
12:00 Thursday 11th September
In this session, we’ll reveal the findings from in-depth interviews with 20 people inside companies —from shareholders to marketing assistants—on why their company gives, and just as importantly, why they stop.
CFRE Points: 1
12:00 Thursday 25th September
Ready to grow your legacy and in-memory fundraising? Join our Legacy and In-Memory Fundraising Conference and learn from global experts how to boost gifts in wills and in-memory income. Whether you’re new or seasoned, discover strategies to thrive in a rapidly changing landscape. Book now for an inspiring event in September!
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