
What does it take to be customer centric
Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.
Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization. Titled “What Does It Take to Be Customer Centric,” this session will equip you with invaluable insights and practical strategies gleaned from both within and outside your sector.
Throughout the session, we will embark on a comprehensive exploration of the key pillars necessary for achieving customer centricity. From understanding customer needs to fostering trust and loyalty, from optimizing employee experience to embracing continuous improvement, we’ll uncover actionable steps and best practices to guide your organization towards customer-centric excellence.
Led by industry experts, our discussions will encompass real-world examples, case studies, and proven methodologies to help you navigate the journey towards customer centricity effectively. Learn how to identify and prioritize customer needs, nurture advocates, and overcome challenges and resistance along the way.
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
Past event - Thursday 20th March
Storytelling, strategies, and tactics to elevate your corporate fundraising income in 2025. Join us for an afternoon of presentations, case studies, and networking on March 20th.
12:00 Wednesday 23rd April
The Face-to-Face Fundraising Conference is here, and it’s packed with everything you need to boost your face-to-face fundraising goals.
12:00 Thursday 24th April
The Telephone Fundraising Conference is here, and it’s packed with everything you need to boost your telephone fundraising goals.
12:00 Tuesday 29th April
This session will focus on the links between online giving and peer to peer platforms, and also explore the value of master data management.
CFRE Points: 1
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