What does it take to be customer centric with Abdul Khaled & Anne Leiper

What does it take to be customer centric


Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization. Titled “What Does It Take to Be Customer Centric,” this session will equip you with invaluable insights and practical strategies gleaned from both within and outside your sector.

Throughout the session, we will embark on a comprehensive exploration of the key pillars necessary for achieving customer centricity. From understanding customer needs to fostering trust and loyalty, from optimizing employee experience to embracing continuous improvement, we’ll uncover actionable steps and best practices to guide your organization towards customer-centric excellence.

Led by industry experts, our discussions will encompass real-world examples, case studies, and proven methodologies to help you navigate the journey towards customer centricity effectively. Learn how to identify and prioritize customer needs, nurture advocates, and overcome challenges and resistance along the way.

Key Learnings:

  • Gain a deep understanding of the practical steps required to cultivate a customer-centric culture within your organization.
  • Discover strategies for creating advocates and supporters throughout your customer-centric transformation journey.
  • Receive expert advice on effectively managing resistance and overcoming challenges to ensure the successful implementation of customer-centric initiatives.
  • Don’t miss this opportunity to gain actionable insights and empower your organization to thrive in today’s customer-centric landscape. Register now to secure your spot in this transformative session.


Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.

Buy now


Save with membership

Become a member

😳 From only €30 a month!