Sami and Jenna will talk you through how they built a supporter experience team from scratch, and what they focus on today. You’ll hear how to meet an organisation where it’s at, tuning into what’s important to leadership and influencing from there to start making meaningful steps to improve journeys and experience. And you’ll hear how to continue championing change, getting buy in to key projects to keep moving in the right direction.

Key learnings from this session:

1. How to start a supporter experience revolution
2. How to tune in to what’s important to your organisation to sell why supporter experience is so important
3. How to keep moving in the right direction