What’s in a name: Supporter, customer…a 10 minute short
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Talk Details
In this bite-sized session, David Amos Reeves, a founding member of the Experience Hub, introduces key concepts like customer engagement, experience, journeys, and stewardship.
The session emphasizes the importance of balancing product-centered and customer-centered approaches in organizations.
It explores the power of storytelling and the need for a person-centered approach.
The Experience Hub’s mission is to help charities become more audience-centric and provide tailored support.
Speakers
David Amos-Reeves
Consultant
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