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Welcome to the Art of Conversation Collection
Unlimited access from £25.00 / month
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Making the Ask
Pitching
Relationship Building Skills
Raise more by ditching the focus on income
This session covers Hampshire and Isle of Wight Air Ambulance’s journey so far, and the challenges, pitfalls and unexpected benefits the charity found along the way.
Making Magic Happen – Lessons from SOFII
Join Sami, Lynda and Tash as they discuss tips, ideas and examples taken from the wealth of best practice shared on SOFII’s inspiring website.
What’s in a name: Supporter, customer…a 10 minute short
In this bite-sized session, David Amos Reeves, a founding member of the Experience Hub, introduces key concepts like customer engagement, experience, journeys, and stewardship.
Ready? Let’s go: journey mapping and other practical tools to help you launch your plan
In this session, Craig shares some of the Supporter Experience Collective’s tools and tips to take your journeys from paper into the real world.
Customer Experience Maturity: From Beginner to Best-in-Class
In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
Mastering the Art of Donor Engagement: Captivate donors through strategic touch points and create lasting connections
Delve into the world of donor touch points, the essential interactions and communication channels that charities employ to connect with their donors.
Starting from scratch: Data, Priorities and Easy wins
In this session, Nikki and Michelle will give you a practical guide that will help you take the first steps on your organisation’s journey of investing in supporter experience. You’ll hear some simple steps to get you started and advice on where to focus your time and effort to uncover some easy wins and demonstrate the value of supporter experience to your organisation.