An honest discussion about the things you might not consider. This panel discussions shares lessons and challenges about delivering great supporter experience. The discussion will include how the panel’s organisational approach to strategy, fundraising, everything, can or should influence supporter experience.

Key takeaways will include:

• How organisational structures siloes impact on SX;
• How we measure success and what we value;
• Difference between Supporter Experience & Supporter Centricity and how to navigate that tension; and
• Whose job is it to be responsible for SX within your org.