

Anna Hessenbruch
- Associate Director of Global Engagement and CX
- Novo Nordisk
Anna Hessenbruch is a career charity professional who recently took the leap over to the private sector. She is currently Associate Director of Global Customer Engagement and CX at Novo Nordisk, and former Head of Customer Engagement at Prostate Cancer UK.
In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
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