Supporter Experience
Unlimited access from £25.00 / month
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Talk Details
Lesley gives a whistle stop tour of supporter experience – what it is, why it’s important and how you can improve the supporter experience of your own donors.
Speakers
Lesley Pinder
Founder
Related Talks
How Postal Updates Inspire and Engage Supporters
In this session, Rhia shares how her organisation transformed a routine postal appeal into a supporter-led communication that not only deepened connections but also achieved a remarkable 67% uplift in income.
Building your stewardship programme from the ground up with JustGiving
Join this session to learn how to optimise your charity’s emails to make them count. In this session, JustGiving’s Head of CRM, Paul Taylor will take you through planning, building, crafting and sending the perfect email.
Phone call formulas: what’s a ‘good’ call & how to measure it
Whether you’re picking up the phone yourself or managing others who are, this session will leave you with a clear blueprint for what a great call sounds like, and how to create more of them.
Keeping Donors for the Long Haul: How Great Supporter Experiences Reduce Attrition
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.