Welcome to the Supporter Experience Collection

In this session, Eoghan from iRaiser will break down myths about online fundraising, explore the reasons that visitors might choose note to give, and present a practical way of working to increase online conversion and raise more funds!

This session will explore how charities can harness the power of pop culture to craft campaigns that resonate, inspire action, and drive real change. Learn how entertainment, celebs and cultural trends can help you meet audiences where they are and shift from traditional third sector messaging to storytelling that captivates and compels.

In this session, JustGiving’s Head of CRM, Paul Taylor will take you through planning, building, crafting and sending the perfect email. Whether you’re new to email stewardship or a seasoned pro, discover the insights, tips, and tools to apply to your charity’s emails and drive performance.

Learn how to design the perfect journey for your audience and goals.

Come and join Judith a charismatic and transformative coach who has a wealth of experience and through her work helps individuals to think clearly and calmly about how to move forwards with confidence.

In this session, Ali emphasizes the significance of fostering and preserving efficient cross-departmental relationships.

In today’s multifaceted professional environment, mastering diverse communication styles is not just an advantage—it’s essential. I invite you to join me for a session designed to elevate your communication skills to new heights of effectiveness and inclusivity.

As part of this session we aim to help you understand the 4 main different types of Vulnerability – This foundation will help you start to better understand and manage any Vulnerable Circumstance.

In this session we will explore why it is so important for charity leaders to set boundaries and expectations with themselves and others.

Discover the core principles and actionable steps to drive and effectively communicate change, foster a culture of adaptability, and achieve your transformation goals.

In this bite-sized session, David Amos Reeves, a founding member of the Experience Hub, introduces key concepts like customer engagement, experience, journeys, and stewardship.

In this session, Craig shares some of the Supporter Experience Collective’s tools and tips to take your journeys from paper into the real world.

In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.

Delve into the world of donor touch points, the essential interactions and communication channels that charities employ to connect with their donors.

This panel discussions shares lessons and challenges about delivering great supporter experience.