Welcome to the Supporter Experience Collection

Learn how skills audits, targeted training programs, and AI tools are enhancing digital capabilities and streamlining supporter relationships.

It’s essential to properly consider the needs of stakeholders and users in digital activities from the outset of a new product or campaign, yet we know user-engagement remains a consistent challenge for charities, with the 2024 Charity Digital Skills report highlighting that 48% of charities either consider themselves poor at user research or conduct no user research at all.

This session will cover how digital knowledge and confidence is shared with leaders across the Wildlife Trust federation. Covering different approaches to ensure engagement, value and strategic links across the many different contexts of the Trusts, Alice will talk about the workshops, resources and governance of supporting leaders around digital.

In this session we will be discussing all of the different ways that you can build learning and innovation into your campaigns. We’ll cover how to test new concepts, different activation methods and different stewardship tactics so that you can learn the best approaches in real time.

In this session, Muna will take you through some step by step guidances of launching and growing your first campaign.

In this session, Eoghan from iRaiser will break down myths about online fundraising, explore the reasons that visitors might choose note to give, and present a practical way of working to increase online conversion and raise more funds!

This session will explore how charities can harness the power of pop culture to craft campaigns that resonate, inspire action, and drive real change. Learn how entertainment, celebs and cultural trends can help you meet audiences where they are and shift from traditional third sector messaging to storytelling that captivates and compels.

In this session, JustGiving’s Head of CRM, Paul Taylor will take you through planning, building, crafting and sending the perfect email. Whether you’re new to email stewardship or a seasoned pro, discover the insights, tips, and tools to apply to your charity’s emails and drive performance.

Learn how to design the perfect journey for your audience and goals.

Come and join Judith a charismatic and transformative coach who has a wealth of experience and through her work helps individuals to think clearly and calmly about how to move forwards with confidence.

In this session, Ali emphasizes the significance of fostering and preserving efficient cross-departmental relationships.

In today’s multifaceted professional environment, mastering diverse communication styles is not just an advantage—it’s essential. I invite you to join me for a session designed to elevate your communication skills to new heights of effectiveness and inclusivity.

As part of this session we aim to help you understand the 4 main different types of Vulnerability – This foundation will help you start to better understand and manage any Vulnerable Circumstance.

In this session we will explore why it is so important for charity leaders to set boundaries and expectations with themselves and others.

Discover the core principles and actionable steps to drive and effectively communicate change, foster a culture of adaptability, and achieve your transformation goals.