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Welcome to the Art of Conversation Collection
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Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Making the Ask
Pitching
Relationship Building Skills
Supporter needs vs organisation structure – what we learned about designing supporter journeys
In this session you’ll here about Mind’s supporter journey mapping programme, a piece of work we started out on in 2022. We’ll share some tools and templates that we used to help us, what we’ve learned about working together along the way and what that means for what we do next.
Talking to Trustee about Supporter Experience – Success Stories
In this session, join trustees from Raising Futures Kenya as they talk you through their six year journey on supporter experience – particularly looking at the ‘penny drop moment’ that each trustee came on board.
Breaking barriers to influence change and collaborate
Breaking down barriers to influence and collaborate involves fostering open communication, building trust, and promoting empathy. By embracing diverse perspectives, acknowledging cultural differences, and valuing individual strengths, teams can overcome obstacles to collaboration.
What the supporter experience revolution looks like – where to start, and what does that look like 2 years later?
Sami and Jenna will talk you through how they built a supporter experience team from scratch, and what they focus on today.
Deepening relationships and boosting giving through supporter journeys & engagement actions
Mobilisation agency ‘more onion’s Claire Donner will share lessons gleaned from almost a decade of designing and implementing supporter journeys and engagement actions with charities.
What does it take to be customer centric
Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.
The Art of Personalized Matching: Transforming Donor Engagement
Personalized Matching creates a more meaningful and impactful donor experience. With it, you’re not just reaching out – you’re connecting in a way that’s meaningful and leaves a lasting impact.
Recruiting Values Aligned Fundraisers
The session will be presented by Tom Ward who is the Managing Director of REAL Jobs. Tom will examine why values alignment is so important, especially in fundraiser recruitment.