What supporter experience really means for your organisation. An honest discussion about the things you might not consider
Unlimited access from £25.00 / month
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Talk Details
An honest discussion about the things you might not consider. This panel discussions shares lessons and challenges about delivering great supporter experience. The discussion will include how the panel’s organisational approach to strategy, fundraising, everything, can or should influence supporter experience.
Key takeaways will include:
- How organisational structures siloes impact on SX;
- How we measure success and what we value;
- Difference between Supporter Experience & Supporter Centricity and how to navigate that tension; and
- Whose job is it to be responsible for SX within your org.
Speakers
Joe Jenkins
Executive Director, Social Impact
Lesley Pinder
Founder
Cam St-Omer Donaldson
Head of Membership Engagement & Relationships
Related Talks
2026: Trends, Challenges, and Opportunities for UK Fundraisers
What will it take to find new donors in 2026? In this session, Blue State’s Anjali Bewtra, Senior Director, Strategy & Insight, and Nathalie Ormrod, Senior Director of Global Media, will draw on audience research and campaign results to answer that question.
Engaging Gen Z: The future is crowdfunded
We will explore how younger donors are using GoFundMe as a way to respond to trends and news that they see break particularly via social media.
The state of digital fundraising today
This session takes stock of where we are now: what’s still working, what’s stalling, and what’s coming next.
Mastering In-House F2F: From Setup to Success
This session, led by a seasoned global F2F specialist with experience across multiple international markets, will equip you with the essential tools and strategies to build a high-performing, results-driven team.