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Details
In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
Taking inspiration from established maturity models, you will see some of the key elements of Customer Experience maturity more clearly articulated, with a practical example of how it is being used to inform decisions and change perspectives.
Key learnings from this session:
- What are the fundamental parts of a customer centric organisation?
- How might you identify your organisation’s performance?
- How can you use a maturity model to influence change and prioritise where you focus effort in your organisation?
Speakers
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
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Original price was: €80.00.€55.00Current price is: €55.00.
13:00 Wednesday 22nd January
Please join Fundraising Everywhere as we share and discuss the key findings from our research into The Impact of Learning and Development on Charity Staff.
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