In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
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In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
Taking inspiration from established maturity models, you will see some of the key elements of Customer Experience maturity more clearly articulated, with a practical example of how it is being used to inform decisions and change perspectives.
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
Past event - Thursday 20th March
Storytelling, strategies, and tactics to elevate your corporate fundraising income in 2025. Join us for an afternoon of presentations, case studies, and networking on March 20th.
10:00 Tuesday 25th March
Join us for Fundraising Manchester, an in-person networking event for fundraisers in the North West!
13:00 Thursday 27th March
Attend this webinar to learn important updates to data protection for fundraisers in 2025 & 2026!
CFRE Points: 1
12:00 Wednesday 23rd April
The Face-to-Face Fundraising Conference is here, and it’s packed with everything you need to boost your face-to-face fundraising goals.
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