Welcome to the Supporter Experience Collection

Being data driven and strategic in your decision making is one of the best ways that a small shop can move their mission forward. But — in a world of so many data points, what do you actually need to keep track of in your small nonprofit?

Jess will share her experience of launching Refugee Routes showing how integral being agile, storytelling through stewardship and utilising tech was to the success of the campaign.

I’m passionate about small charities and the Radio 4 appeal is one place where small charities can compete on a level playing field. I’ve broadcast two radio four appeals raising £30k in 2017 and £60k in 2020.

Fiona shares her top 5 tips for creating a successful virtual fundraising event and how to stand out in a very crowded market place.

Lesley gives a whistle stop tour of supporter experience – what it is, why it’s important and how you can improve the supporter experience of your own donors.

6 Ways to Grow Donor Relationships with Capital Campaign Committees

This session looks at the importance of having a charity newsletter and how you can make yours better an more effective at engaging supporters and meeting your goals.

You will get a peek into several practical tips you can use to get started in this accessibility journey.

What will you measure and why. Engaging board and staff in the process. The difficulty of doing this work. Your written relationship-building plan. Inviting your donors to share their philanthropic stories.

You’ll learn about creative use of voices, what ‘designing for donors’ looks like and tons of tips, tricks and tactics you can start using tomorrow.

Join Michelle and Vu as they look at the history of philanthropy in the US.

In this session, Beate will talk you through how to optimise your website for donations, making it as easy as possible for those who want to give, to give.

A close working relationship means a better quality service to donors, both when applying for funding and when reporting on impact.

This session is all about the importance of values in fundraising. How can we leave behind donor-centric fundraising practices and focus our attention on the communities that our causes serve?