On Demand
Welcome to the Face-to-Face and Telephone Fundraising Collection

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Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Face-to-Face Fundraising
How to Train Skilled and Confident F2F Fundraisers
In this powerful and deeply practical session, Cam St-Omer Donaldson draws on her experience training over 5,000 fundraisers to unpack the essential ingredients of impactful face-to-face fundraising training.
Mastering In-House F2F: From Setup to Success
This session, led by a seasoned global F2F specialist with experience across multiple international markets, will equip you with the essential tools and strategies to build a high-performing, results-driven team.
Opportunities and Challenges: How F2F Fundraising has evolved, adapted and faces the future
In this lively discussion we will cover how F2F fundraising has evolved and grown since it was pioneered by Greenpeace in Austrian in the mid-1990s; the challenges it has faced along the way and how it continues to innovate and grow globally.
Compliance for the modern F2F fundraiser
In this session we will share how our new video training modules have revolutionised the way fundraisers access compliance and charity content.
The Art of Conversation: Connect First, Ask Later
In this lively 30-minute session, Silvia Bueso — international speaker, coach, and queen of asking without shame — will show you how to ditch the fear, connect like a human, and turn everyday chats into powerful “yeses”.
Finding the right F2F agency for your cause and making it work!
This session is all about how to find the right fit to represent your charity, and help them become an extension of your brand. From getting your trustees on board, to tender, on-going monitoring and success.. and how to iron out any issues along the way!
What the numbers say: Benchmarking and the future of Face-to-Face
Using the data sitting behing over 1.6m signups over the past four years, James will talk about what’s going on in the Face to Face marketplace – and what fundraisers might want to think about to future-proof their programmes.
Your sustainable F2F strategy: How to set, measure and support your growth goals
How we changed the wheels on a fast-moving freight train: As we come to the end of a 4-year strategy that had no target for volume but a detailed roadmap to a more robust and sustainable operation in this session I will talk you through the most recent strategy for the largest F2F operation on earth.
Telephone Fundraising
Building Your In-house Telephone Team: How to Get Started and What calls to prioritise
Learn how to confidently set up an in-house telephone fundraising team
Pick up the phone with confidence!
In this session Simon will give you the tools you need to make calls your supporters WANT to receive.
Case study: behind the scenes of Greenpeace’s telephone fundraising
This session provides an in-depth look at Greenpeace UK’s lead generation funnel, detailing how it integrates with our telephone fundraising
Let’s replace Telephone Fundraisers with robots
Focus on being efficient first before assuming that new gadgets are the solution.
Phone call formulas: what’s a ‘good’ call & how to measure it
Whether you’re picking up the phone yourself or managing others who are, this session will leave you with a clear blueprint for what a great call sounds like, and how to create more of them.
Working in partnership with your Telemarketing agencies
I will provide you with insights that will help you establish meaningful dialogue and a successful way of working with your agency partners.
Maximising Telemarketing ROI – Infinity Loop
Our session will explore how to work in a collaborative cross-departmental way to unlock the full potential of your audience to create an infinity loop of value, breaking away from linear siloed campaign models.
The Digital Decrease: Where to find new leads
Join us for a panel discussion with digital and marketing leads from UK charities as they share their real-life experiences navigating the shifting digital landscape.