On Demand
Welcome to the Face-to-Face and Telephone Fundraising Collection
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Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Face-to-Face Fundraising
The Art of Conversation: Connect First, Ask Later
In this lively 30-minute session, Silvia Bueso — international speaker, coach, and queen of asking without shame — will show you how to ditch the fear, connect like a human, and turn everyday chats into powerful “yeses”.
Finding the right F2F agency for your cause and making it work!
This session is all about how to find the right fit to represent your charity, and help them become an extension of your brand. From getting your trustees on board, to tender, on-going monitoring and success.. and how to iron out any issues along the way!
What the numbers say: Benchmarking and the future of Face-to-Face
Using the data sitting behing over 1.6m signups over the past four years, James will talk about what’s going on in the Face to Face marketplace – and what fundraisers might want to think about to future-proof their programmes.
Your sustainable F2F strategy: How to set, measure and support your growth goals
How we changed the wheels on a fast-moving freight train: As we come to the end of a 4-year strategy that had no target for volume but a detailed roadmap to a more robust and sustainable operation in this session I will talk you through the most recent strategy for the largest F2F operation on earth.
Trends and insights to maximise income from donor retention
Join us for an honest look at face-to-face supporter retention and how at Oxfam we’re working to improve it.
100,000 donors 12 months on, a look at 12 months of retention data
At the 2024 F2F conference we looked at 10 KPI’s that influenced No Show Rate (NSR). In this session we look at the same data set but 12 months later exploring how those same KPI’s influenced the 12 month retention of donors.
How to select an agency that aligns with your values and the best questions to ask
This session explores the top 10 questions that Liam would ask a F2F Agency if he was a charity looking to put work out to tender.
Global conversations: lessons from around the world
With a panel of senior experienced F2F leaders from Portugal, Mexico, USA and Spain with collective experience working in fF2F in more than 30 countries worldwide, we will have a lively debate on the key challenges, solutions and opportunities we face today with this channel.
Telephone Fundraising
Global conversations: lessons from around the world
With a panel of senior experienced F2F leaders from Portugal, Mexico, USA and Spain with collective experience working in fF2F in more than 30 countries worldwide, we will have a lively debate on the key challenges, solutions and opportunities we face today with this channel.
Boosting F2F donor experience with Telemarketing
Explore the dynamic synergy between telemarketing (TM) strategies and face-to-face (F2F) donor engagement in this insightful webinar led by Ilja De Coster.
Telephone best practice from the UK, NZ and Australia
Dan Turner works across major telephone acquisition programs in multiple countries and will provide a perspective on what works and what should be avoided, with a particular focus on best practice for compliance and donor experience.
Lead generation: Success for small charities
Attendees can expect to gain valuable insights into social media advertising for non-profits through Lauren’s session.
Audioliz: Using AI to manage call quality
If you would like to significantly boost your telephone fundraising efforts, I’ll demonstrate how with AI you can now empower your fundraising agents to become more effective and empathetic communicators.
Budgeting for F2F Success: an Amnesty International Case Study
Learn how Amnesty International have moved away from Excel to improve their budgeting and investment decision making.
Small tweaks of the dial: using the phone to elevate support experience and improve campaign efficiency
From Upgrade and Reactivation calls to the humble Thank You call; the phone has always been a great way to engage with supporters. In this session we’ll take you through how we’re using calling in our regular giving stewardship journey and what impact it is having.
Order from Chaos: How Oxfam Developed & Successfully Maintained In-House Telefundraising During Covid
I will help you to understand how to set up an inhouse telefundraising function, by demonstrating the challenges that existed when I pivoted Oxfam’s F2F programme to TM during Covid, and the significant opportunities this presented.