On Demand
Welcome to the Face-to-Face and Telephone Fundraising Collection
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Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Face-to-Face Fundraising
Trends and insights to maximise income from donor retention
Join us for an honest look at face-to-face supporter retention and how at Oxfam we’re working to improve it.
100,000 donors 12 months on, a look at 12 months of retention data
At the 2024 F2F conference we looked at 10 KPI’s that influenced No Show Rate (NSR). In this session we look at the same data set but 12 months later exploring how those same KPI’s influenced the 12 month retention of donors.
How to select an agency that aligns with your values and the best questions to ask
This session explores the top 10 questions that Liam would ask a F2F Agency if he was a charity looking to put work out to tender.
Global conversations: lessons from around the world
With a panel of senior experienced F2F leaders from Portugal, Mexico, USA and Spain with collective experience working in fF2F in more than 30 countries worldwide, we will have a lively debate on the key challenges, solutions and opportunities we face today with this channel.
Boosting F2F donor experience with Telemarketing
Explore the dynamic synergy between telemarketing (TM) strategies and face-to-face (F2F) donor engagement in this insightful webinar led by Ilja De Coster.
Going beyond mystery shopping: A deeper dive into auditing of F2F and how it is proven to raise standards and performance
We will take you through the last 4 years of F2F drawing on over 8000 hours of fundraising observed by our team of professional fundraising auditors.
Budgeting for F2F Success: an Amnesty International Case Study
Learn how Amnesty International have moved away from Excel to improve their budgeting and investment decision making.
Returning to F2F: How to relaunch and expand
In this session Alan will cover the highs and lows of relaunching F2F, what went wrong, what we learnt, key learnings you can take away and one thought for the future.
Telephone Fundraising
From attraction to conversion – how continuity drives success
In this session we will explore why continuity between recruitment and conversion is key
Keeping Donors for the Long Haul: How Great Supporter Experiences Reduce Attrition
By the end of the session, you’ll have practical ideas for integrating telephone calls into your supporter engagement strategy.
Telephone fundraising best practice: trends and insights for the future of phone calls
This session is designed to offer key insights to frame the conversations and sessions to follow.
Telephone Fundraising Conference 2025
The Telephone Fundraising Conference is here, and it’s packed with everything you need to boost your telephone fundraising goals.
Global conversations: lessons from around the world
With a panel of senior experienced F2F leaders from Portugal, Mexico, USA and Spain with collective experience working in fF2F in more than 30 countries worldwide, we will have a lively debate on the key challenges, solutions and opportunities we face today with this channel.
Boosting F2F donor experience with Telemarketing
Explore the dynamic synergy between telemarketing (TM) strategies and face-to-face (F2F) donor engagement in this insightful webinar led by Ilja De Coster.
Telephone best practice from the UK, NZ and Australia
Dan Turner works across major telephone acquisition programs in multiple countries and will provide a perspective on what works and what should be avoided, with a particular focus on best practice for compliance and donor experience.
Lead generation: Success for small charities
Attendees can expect to gain valuable insights into social media advertising for non-profits through Lauren’s session.