A case study session on how Hampshire and Isle of Wight Air Ambulance shifted from transactional fundraising to meaningful community engagement, using interactive experiences to build stronger relationships, grow regular giving, and create lifelong supporters.
Explore how to build a scalable, tiered stewardship approach that balances personalisation and efficiency, helping charities strengthen supporter relationships, improve retention, and maximise lifetime value with limited resources.
Look at practical ways to turn first-time supporters into long-term champions by creating meaningful touchpoints, strengthening donor relationships, and building a sense of belonging that drives lasting loyalty.
This session explores modern volunteering in fundraising, changing volunteer expectations and sharing simple, effective ways to recruit, engage and retain volunteers through flexible, meaningful opportunities.
Discover the power of storytelling in fundraising, exploring the difference between case studies and authentic stories, and showing how to ethically uncover, capture, and share supporter narratives that inspire action.
Learn how to use supporter insights to quickly generate creative, timely fundraising ideas, and how to turn that knowledge into confident, well-informed experimentation.
A panel discussion exploring how bringing teams together under “Public Fundraising” can improve collaboration, increase income, and strengthen community fundraising, while also considering the practical challenges of working across merged teams.
An introduction to audience segmentation, exploring how to group supporters using key variables like demographics and behaviour to create more targeted messaging, strengthen loyalty, and improve fundraising impact.
This session gives practical ideas on building community-led corporate partnerships, showing how charities can connect with local businesses, identify the right prospects, and start confident, natural conversations to grow meaningful support.
On Demand
Practical, data-driven strategies from Blue State to help fundraisers stabilise and grow in 2026 – covering opportunity audiences, mid-value development, and ethical giving.
On Demand
The Supporter Experience Conference — the only place you’ll learn how to crack the code to supporter engagement and create memorable experiences!
How Prostate Cancer Research and Thread Fundraising rebuilt a stalled supporter experience manifesto into practical, behaviour-led actions that teams can actually use day to day.
Discover how offline stewardship, especially phone calls, can strengthen supporter experience and emotional connection, with practical tips and insights from Helen Alderson.
In this session, Vinay Parmar shares practical leadership lessons from his experience at National Express, along with insights drawn from other sectors, to explore what it really takes to build a more customer centric organisation.
This session explores how charities can create more inclusive supporter experiences by better understanding the needs of under-served audiences and making practical changes that strengthen long-term engagement and loyalty.
In this session, Tranai Todd, CEO of Support Through Sport, will share a practical and honest perspective
on how a growing charity has developed its impact story while staying rooted in its community.