Welcome to the Supporter Experience Collection

In this session, Nikki and Michelle will give you a practical guide that will help you take the first steps on your organisation’s journey of investing in supporter experience. You’ll hear some simple steps to get you started and advice on where to focus your time and effort to uncover some easy wins and demonstrate the value of supporter experience to your organisation.

In this session you’ll here about Mind’s supporter journey mapping programme, a piece of work we started out on in 2022. We’ll share some tools and templates that we used to help us, what we’ve learned about working together along the way and what that means for what we do next.

In this session, join trustees from Raising Futures Kenya as they talk you through their six year journey on supporter experience – particularly looking at the ‘penny drop moment’ that each trustee came on board.

In this session, we’ll take you through some cutting edge tools that will help you to transform your supporter journeys. Use live data integrations to trigger communications across multiple channels, helping your supporters to get the most from your campaigns.

Sami and Jenna will talk you through how they built a supporter experience team from scratch, and what they focus on today.

This talk will take you through two key measures of supporter experience; the Customer Engagement Score, and Customer Loyalty Survey.

Mobilisation agency ‘more onion’s Claire Donner will share lessons gleaned from almost a decade of designing and implementing supporter journeys and engagement actions with charities.

Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.

This session will examine the measurement challenge, helping fundraisers understand what to measure and how. Looking beyond ROI, contact rates and NPS.

Personalized Matching creates a more meaningful and impactful donor experience. With it, you’re not just reaching out – you’re connecting in a way that’s meaningful and leaves a lasting impact.

The Supporter Experience Conference — the only place you’ll learn how to crack the code to supporter engagement and create memorable experiences!

Discover the power of segmentation to tailor your messages effectively, ensuring that each communication resonates with your audience on a personal level.

Every fundraisers wants to create great journeys and experiences for supporters. Yet, despite fundraiser’s best efforts many journeys fail before they even start. Craig will share common reasons for failure and how you can overcome them.

Charities often produce an online donation page that suits all supporters, but asking engaged supporters to go through an entire first time donor process every time they wish to support can be impersonal, and create friction which leads to a poorer supporter experience.

Invest in your supporter relationships and get results!

Working with a disability/chronic illness can be very challenging. In this session Emma will talk about how she maintains a successful career in fundraising and volunteering whilst managing her 3 chronic health conditions.