Supporter Experience Conference

This session will examine the measurement challenge, helping fundraisers understand what to measure and how. Looking beyond ROI, contact rates and NPS.

Join us for an illuminating session as we delve into the essential elements of building a truly customer-centric organization.

Mobilisation agency ‘more onion’s Claire Donner will share lessons gleaned from almost a decade of designing and implementing supporter journeys and engagement actions with charities.

This talk will take you through two key measures of supporter experience; the Customer Engagement Score, and Customer Loyalty Survey.

In this session for inquisitive fundraisers, we’ll explore some of the influences that have led to heightened scrutiny around philanthropic harm – from public and horrific misalignments, to our daily practices.

Sami and Jenna will talk you through how they built a supporter experience team from scratch, and what they focus on today.

Join Zoe Amar as she explains how you can reach donors online and continue to build relationships with current and new supporters amid all the noise.

In this session, we’ll take you through some cutting edge tools that will help you to transform your supporter journeys. Use live data integrations to trigger communications across multiple channels, helping your supporters to get the most from your campaigns.

Breaking down barriers to influence and collaborate involves fostering open communication, building trust, and promoting empathy. By embracing diverse perspectives, acknowledging cultural differences, and valuing individual strengths, teams can overcome obstacles to collaboration.

Navigating a small community charity towards a more connected and sustainable future was both terrifying and exhilarating. The adrenalin pumped and I’d be doing prospect research and writing grants. As the charity’s fundraising Lead I also needed to think about internal fundraising.

In this session, join trustees from Raising Futures Kenya as they talk you through their six year journey on supporter experience – particularly looking at the ‘penny drop moment’ that each trustee came on board.

In this session you’ll here about Mind’s supporter journey mapping programme, a piece of work we started out on in 2022. We’ll share some tools and templates that we used to help us, what we’ve learned about working together along the way and what that means for what we do next.

In this session, Nikki and Michelle will give you a practical guide that will help you take the first steps on your organisation’s journey of investing in supporter experience. You’ll hear some simple steps to get you started and advice on where to focus your time and effort to uncover some easy wins and demonstrate the value of supporter experience to your organisation.

This panel discussions shares lessons and challenges about delivering great supporter experience.

Delve into the world of donor touch points, the essential interactions and communication channels that charities employ to connect with their donors.

In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.

In this session, Craig shares some of the Supporter Experience Collective’s tools and tips to take your journeys from paper into the real world.

In this bite-sized session, David Amos Reeves, a founding member of the Experience Hub, introduces key concepts like customer engagement, experience, journeys, and stewardship.

Join Sami, Lynda and Tash as they discuss tips, ideas and examples taken from the wealth of best practice shared on SOFII’s inspiring website.