Supporter Experience Conference 2026

A practical framework for evaluating and identifying where your engagement is breaking down, and how to redesign the moments that matter most to close your engagement gap in 2026.

In this highly practical session we’ll share our simple framework for capturing stories that will, in turn, capture the imagination of your supporters.

This session explores how data and IT infrastructure underpin the supporter experience in charities.

Drawing on real examples from charities and the commercial sector, we’ll show what it looks like when experience and value measurement are properly connected.

This session explores the tension between scaling efficiency and maintaining the “Human Touch” in the 2026 digital landscape.

You will learn how to connect with supporters to find out what experience they’re having, how to listen well to hear when to ask more, what to look for to define insights and how to pull all of that together in understanding the current supporter experience and how to make it better.

A practical guide to building high-conversion supporter journeys with automation, behavioural stewardship, and smarter systems – so you can turn event leads into lifelong supporters without overwhelming your team.

How Prostate Cancer UK used hybrid segmentation to build a more supporter-led organisation and align teams around a shared understanding of their audiences.

Combining practical insight with real-world experience, Debra and Kay explore how to run high-impact Thankathons that strengthen supporter loyalty, deepen engagement, and drive long-term income.

An honest discussion on breaking down silos, building a shared customer experience approach, and creating more personalised, collaborative ways of working across the organisation.

Learn how charities can overcome technology and data challenges to unlock better supporter experiences, with practical insights from Manifesto and Animals Asia on building future-ready engagement strategies in the age of AI.

This session explores how charities can build stronger trust and philanthropy relationships, from early engagement and compelling cases for support to meaningful stewardship and long-term partnership.

In this session, Tranai Todd, CEO of Support Through Sport, will share a practical and honest perspective
on how a growing charity has developed its impact story while staying rooted in its community.

This session explores how charities can create more inclusive supporter experiences by better understanding the needs of under-served audiences and making practical changes that strengthen long-term engagement and loyalty.

In this session, Vinay Parmar shares practical leadership lessons from his experience at National Express, along with insights drawn from other sectors, to explore what it really takes to build a more customer centric organisation.

Discover how offline stewardship, especially phone calls, can strengthen supporter experience and emotional connection, with practical tips and insights from Helen Alderson.

How Prostate Cancer Research and Thread Fundraising rebuilt a stalled supporter experience manifesto into practical, behaviour-led actions that teams can actually use day to day.